I am a 20 year experienced Registered Nurse and Nationally Certified Case Manager, who is well versed in all aspects of nursing care and care coordination. With this experience, I have gained a wealth of knowledge about disease processes and their treatment plans; how insurance and pharmacy benefits work, and how to get the most out of an ever evolving Healthcare Management System.
Over the past 15 years, as a care coordinator/case manager, I have navigated the complex healthcare system day to day; which has provided me with various areas of expertise. In my communication with insurance companies, physicians, clinical nurses and families; I have broadened my practice scope, to meet the ever changing and challenging health care demands of our time.
I specialize in managing and advocating for the best utilization of patient’s insurance benefits. As a certified case manager, I am passionate about you receiving affordable, meaningful, health care services and care coordination.
Over the past two years, I have traveled and worked extensively across the United States; with some renowned and esteemed healthcare systems, just to challenge myself professionally, as well as, to increase my knowledge and understanding of new trends in case management.
This time has been well spent and has given me insight and skill sets to better serve my future clients.
As an independent nurse consultant, I have pulled from many and varied experiences in the healthcare field. One of the best philosophies and professions I have served in to date; was that of being an Air Force Medic, in my first career path over 27 years ago.
When in the Armed Forces, I learned that there is nothing more satisfying than rolling your sleeves up in the trenches; to get a job done. I have now used that very philosophy, over the past 20 years in my career path as a nurse and as a case manager; and it has worked well for me in serving the needs of others.
Physicians and hospital staff are hard pressed with time and may not be able to sit down with you, to explain how everything works. Perhaps you need special attention and help, with coordinating your healthcare or the healthcare needs of a loved one. I can assist and empower you in a few short weeks; on how to thrive and coordinate, in your own healthcare needs.
If you desire an ongoing change that moves you forward; and that empowers you with knowledge about how to navigate your insurance policies and pharmacy plans. I am here offering my services and level of expertise.
In 15 years of care coordination, utilization reviews and discharge planning; I have built teams, developed relationships and made the lives of others served much better. This was all done, as an employee. But now is the time to individually pour into your life, the best I have to offer. I know that in times of health uncertainty and illnesses; you need clear, honest and concise answers. With my knowledge, compassion and experience as a nurse case manager, I am sure we can develop an approach to meet your individual needs.
I will personally ensure passion in educating and providing knowledge to you; regarding your illnesses and treatments, and how your insurance benefit covers them. I will coordinate your care and help you plan for better outcomes, with the healthcare system. The reward in itself above all others is you being empowered. That is my vision for you, your doctor and your healthcare system.
Contact me, your personal Certified Case Manager; to Assess, Plan, Implement, Evaluate and Advocate for your healthcare needs.
In the spirit of wellness and empowerment,
Patrena Henderson, RN, BS, CCM
Owner, Innovative Nursing Concierge; Phone: 901-237-6633
EDUCATION AND CREDENTIALS
Registered Nurse: Arkansas State University, 1998
Certified Case Manager: The Commission for Case Manager Certification, 2010
Bachelor of Science in Health Arts and Leadership: University of St. Francis, 2007
Over the past 15 years, as a care coordinator/case manager, I have navigated the complex healthcare system day to day; which has provided me with various areas of expertise. In my communication with insurance companies, physicians, clinical nurses and families; I have broadened my practice scope, to meet the ever changing and challenging health care demands of our time.
I specialize in managing and advocating for the best utilization of patient’s insurance benefits. As a certified case manager, I am passionate about you receiving affordable, meaningful, health care services and care coordination.
Over the past two years, I have traveled and worked extensively across the United States; with some renowned and esteemed healthcare systems, just to challenge myself professionally, as well as, to increase my knowledge and understanding of new trends in case management.
This time has been well spent and has given me insight and skill sets to better serve my future clients.
As an independent nurse consultant, I have pulled from many and varied experiences in the healthcare field. One of the best philosophies and professions I have served in to date; was that of being an Air Force Medic, in my first career path over 27 years ago.
When in the Armed Forces, I learned that there is nothing more satisfying than rolling your sleeves up in the trenches; to get a job done. I have now used that very philosophy, over the past 20 years in my career path as a nurse and as a case manager; and it has worked well for me in serving the needs of others.
Physicians and hospital staff are hard pressed with time and may not be able to sit down with you, to explain how everything works. Perhaps you need special attention and help, with coordinating your healthcare or the healthcare needs of a loved one. I can assist and empower you in a few short weeks; on how to thrive and coordinate, in your own healthcare needs.
If you desire an ongoing change that moves you forward; and that empowers you with knowledge about how to navigate your insurance policies and pharmacy plans. I am here offering my services and level of expertise.
In 15 years of care coordination, utilization reviews and discharge planning; I have built teams, developed relationships and made the lives of others served much better. This was all done, as an employee. But now is the time to individually pour into your life, the best I have to offer. I know that in times of health uncertainty and illnesses; you need clear, honest and concise answers. With my knowledge, compassion and experience as a nurse case manager, I am sure we can develop an approach to meet your individual needs.
I will personally ensure passion in educating and providing knowledge to you; regarding your illnesses and treatments, and how your insurance benefit covers them. I will coordinate your care and help you plan for better outcomes, with the healthcare system. The reward in itself above all others is you being empowered. That is my vision for you, your doctor and your healthcare system.
Contact me, your personal Certified Case Manager; to Assess, Plan, Implement, Evaluate and Advocate for your healthcare needs.
In the spirit of wellness and empowerment,
Patrena Henderson, RN, BS, CCM
Owner, Innovative Nursing Concierge; Phone: 901-237-6633
EDUCATION AND CREDENTIALS
Registered Nurse: Arkansas State University, 1998
Certified Case Manager: The Commission for Case Manager Certification, 2010
Bachelor of Science in Health Arts and Leadership: University of St. Francis, 2007